As Flexsit Group, we would like to proudly state that we are a subsidiary of Gasell Flexsit. Our company is built on the solid foundations of our former company. We aim to take revolutionary steps in the field of office furniture and systems with an innovative and dynamic approach. We are starting a new era in the sector by combining our experience accumulated since 1980 with a modern and innovative vision. Gasell by Flexsit, with its long years of experience in the sector, not only offers quality products, but also prioritizes customer satisfaction and sustainability principles. By blending innovative technologies and design understanding with the latest trends in the sector, we aim to make office living spaces more functional and inspiring.

Our mission is to improve the quality of life of our customers by providing them with high quality products and services. Our vision is to be recognized as a leading and innovative company in our sector and to achieve sustainable success.

Our company operates in many international markets, primarily in Europe, Africa, Central Asia & the Arabian Peninsula. Our head office is in Istanbul, and we have business partners in other cities and countries.

As a member, you can benefit from many privileges on our platform. Membership offers you the opportunity to learn about special discounts, promotions and campaigns early. In addition, your shopping process becomes faster and easier; by saving your address and payment information, you will not have to re-enter this information in your future purchases. You can easily track your orders, review your past purchases and place new orders via the "My Account" page.

Unfortunately, you must be a member to shop on our website. The membership process is designed to provide you with a better user experience and to personalize your shopping processes. As a member, you can access many features such as order tracking, fast payment, and personal discounts. The membership process can be completed in a few simple steps and is completely free.

If you have forgotten your password, don't worry. You can start the password reset process by clicking on the "Forgot My Password" link on our website's home page. When you click on this link, a password reset link will be sent to your registered email address. You can create a new password via this link sent to your email account. If you don't see the email, don't forget to check your spam or junk folders.

In Istanbul, shipping/assembly fees are included in the prices. In other cities, for orders over the specified amount, only the shipping fee is included in the price. For orders under the specified amount, shipping will be charged separately. For detailed information, please contact our customer service.

Yes, you can pick up your order from our store. You will be notified when your order is ready and you can come to our store to pick up the product. You can contact our customer service for more information about the delivery process.

Online sales are generally more affordable than physical stores. The main reason for this is the significant differences in operating costs between online and physical stores. Therefore, you may see some minor differences in product prices between our online and physical stores. However, we continue to do our best to ensure customer satisfaction on both platforms.

If you wish to change or cancel your order, you can contact us in writing. You can make changes to orders that have not yet been produced or shipped, or you can cancel them completely and create a new order.

The warranty period starts from the delivery date stated on the invoice of our products and is 2 years. Under the warranty, our products are protected against manufacturing defects. During this period, if any manufacturing defect or defect is detected in the product, free repair or replacement service is provided. However, there are also cases not covered by the warranty, which generally include damage caused by improper use or external factors. For more detailed information about the warranty period and conditions, please contact our customer service or review our warranty policy on our website.

You can use online payment methods such as credit card, bank transfer or EFT. For more information about payment options and details, please visit our website or contact our customer service.

There are various methods to access your e-invoice. First, you can review your past orders by logging into your customer account and going to sections such as "My Account" and then "My Orders". You can access your e-invoice by selecting the relevant order from here. In addition, after your order is delivered, your e-invoice is usually sent to you via e-mail. This e-mail may contain links to download or view your e-invoice. However, if you cannot access your e-invoice or are experiencing any other problems, you can contact our customer service for support. Our customer service team will be happy to assist you.

Unfortunately, cash on delivery is not available at the moment. You can make your payments with other payment methods such as credit card or bank transfer when placing your order.

Yes, you can make the payment by bank transfer or EFT. Our payment information will be sent to you with the order confirmation. Please do not forget to send your receipt to shop@flexsit.com.tr after making the payment. The delivery process will begin following the day your payment is transferred to our account and the date you send the payment receipt.

Our stocked products are shipped within 7 business days at the latest. Pre-ordered products are produced specifically for you, so the production process is 30 business days. After production is completed, they are delivered to the cargo within 5 business days at the latest.

For orders within Istanbul, our own transportation service provides free delivery and assembly. This service is provided to our customers for convenience and to maximize their satisfaction. Please contact our customer service for more information about delivery and assembly details.

We also provide delivery on weekends upon customer requests. Please contact our customer service for more information about delivery details and planning.

Our return process prioritizes customer satisfaction. If you have a problem with any of the products you purchased or change your mind, you can return them within 14 days of receiving them. In order to initiate a return, the product must be unused and in a saleable condition; it must be returned with all labels and original packaging. In order to initiate the return process, you must first contact our customer service and request a return form. After filling out the form, you must send the products back to the specified address. When the products reach us, their condition will be examined and your return will be processed after checking their compliance with the conditions. When the return is approved, your payment will be refunded according to your original payment method. The processing time of your return may vary depending on your bank. Please note that returns are not accepted for custom-made or "pre-order" products, as these products are specially prepared to order. However, the return process is valid for products in stock. Please do not hesitate to contact our customer service for any questions regarding the return process.

Once your return authorization is received, it can usually take a few business days for your refund to be processed. Here are the steps you should follow:

1. Waiting Time: Refunds are usually processed within 3-5 business days. However, in some cases, it may take up to 10 business days for your bank to process your refund. You may need to wait this long for your refund to be processed.
2. Payment Method Check: Your refund will be processed using the same payment method you used for the original purchase. For payments made by credit card, the refund will usually be applied directly to your credit card. If you paid by bank transfer or EFT, review your bank statements to see if the refund amount has been credited to your account.
3. Contact Your Bank: If the refund process is complete but you still haven’t received your refund, it’s a good idea to contact your bank. They can give you more detailed information about the status of the transaction.
4. Contact Customer Service: If you still can't get a result despite following the steps above, contact our customer service and report the situation. Our customer service representative will inform you about the status of your return and provide assistance if necessary. Delays in the return process can usually be caused by bank transactions or system congestion.

However, as a company, we prioritize customer satisfaction and aim to complete your return transactions as quickly and smoothly as possible.

If the product you ordered arrives broken or damaged, you must follow the steps below:

1. Take Photos: Take photos that clearly show the damage to the product. This is important to document the extent and type of damage.
2. Prepare a Report: If the product was brought by our company's shipping service or if you are in Istanbul, prepare a report directly with our own shipping personnel. If the product was brought by another shipping company, prepare a damage report with the shipping company before receiving the product.
3. Contact Customer Service: Send the report and your order number, along with the photos you took, to shop@gasell.com . Don't forget to include your contact information.
4. Get Support: Our customer service will contact you separately based on the information you sent and will deal with the issue specifically.

Following these steps will ensure that damaged or broken products are resolved quickly and effectively. We always handle such cases with care to ensure customer satisfaction.