4.1. BUYER declares that they have read and become informed about the preliminary information regarding the basic characteristics of the product subject to the contract, sales price, payment method, and delivery on the website www.shop.gasell.com, and has provided the necessary confirmation electronically.
4.2. The sales price including VAT and delivery cost of the product(s) ordered by the BUYER under this Agreement shall be paid in accordance with the payment method and conditions determined by this Agreement.
4.3. BUYER will pay for the product(s) ordered from the website by bank transfer or Visa, Amex, or Mastercard credit card. Orders placed under this Agreement will be processed after the SELLER confirms that the payment has been transferred to the bank or blocked by obtaining bank authorization from the credit card.
4.4. The SELLER is not responsible for deductions made by banks under various names during payments.
4.5. The offering of various installment payment options as part of campaigns by banks with which the BUYER has agreements is outside the SELLER's initiative. Campaigns within the SELLER's knowledge and control will be announced on the website.
4.6. If there is any campaign, discount, or similar application that was announced by the SELLER in accordance with legislation and specified as valid for distance sales on the date the BUYER ordered the product(s), this application will also be applied to the BUYER's order, provided that the BUYER meets the campaign conditions.
4.7. The delivery fee is not included in the price of the product(s) and will be added to the price of the product(s) to be paid by the BUYER and will be paid by the BUYER together with the price of the product(s), delivery fee, and any additional costs if applicable. The delivery fee and any additional costs are shown in the table in Article 3.
4.8. The product subject to the contract shall be delivered to the BUYER or the person/organization at the address indicated by the BUYER within the period disclosed in the preliminary information on the website, depending on the distance of the BUYER's place of residence for each product, provided that it does not exceed the legal 30-day period.
4.9. The SELLER is responsible for delivering the product subject to the contract in sound, complete condition, in accordance with the specifications stated in the order, and with warranty documents and user manuals, if any. The BUYER and/or the person receiving delivery is obliged to check whether the product(s) are delivered in sound, complete condition, in accordance with the stated specifications, and as required by legislation during delivery. A report must be prepared together with the shipping company representative regarding product(s) determined to be damaged during delivery.
4.10. For the delivery of the product(s) subject to the contract, this agreement must be approved electronically and the price must be paid by the payment method chosen by the BUYER. If for any reason the price of the product(s) is not paid or is canceled in bank records, the BUYER accepts, declares, and undertakes that the SELLER has the right to refuse the delivery of the product(s) without any liability arising from the SELLER's obligation to deliver the product(s).
4.11. If, after the delivery of the product(s), the credit card belonging to the BUYER is used unlawfully or illegally by unauthorized persons in a manner not resulting from the BUYER's fault, and the relevant bank or financial institution does not pay the price of the product(s) to the SELLER, the BUYER accepts, declares, and undertakes to return the delivered product(s) to the SELLER within a maximum of 30 (thirty) days from the SELLER's written notification regarding the matter, unused, with undamaged packaging, in the condition in which it was originally sold, complete and undamaged, and that the shipping costs will be covered by the BUYER. Otherwise, the BUYER accepts and undertakes that all legal actions will be taken against them, including any damages suffered by the SELLER.
4.12. If the SELLER cannot deliver the product subject to the contract within the period due to force majeure or extraordinary circumstances such as weather conditions preventing transportation or disruption of transportation, they are obliged to inform the BUYER of the situation. In this case, the BUYER may exercise one of the rights to cancel the order, replace the product subject to the contract with an equivalent if available, and/or postpone the delivery period until the preventing situation is eliminated. If the BUYER cancels the order, the amount paid will be paid to them in cash and in full within 14 days.
4.13. Defective or damaged products, whether sold with a warranty certificate or not, can be sent to the SELLER for necessary repairs within the warranty conditions, in which case shipping costs will be covered by the SELLER.
4.14. The invoice to be issued by the SELLER in the name of the BUYER and/or the natural or legal person specified by the BUYER in exchange for the price of the product(s) paid by the BUYER and the shipping service fee will be prepared digitally within the scope of the E-Archive application and will be sent to the BUYER's email address. The product(s) will be delivered to the delivery address specified by the BUYER in this Agreement by the SELLER together with the product dispatch waybill. The BUYER accepts and declares that in case of any address change, they will notify the SELLER in writing, that all information provided to the SELLER will be accurate and truthful, and that damages arising from incorrect information will belong to them.
4.15. Even if the BUYER or someone authorized to receive delivery is not present at the address where the product(s) will be delivered at the time of delivery, the SELLER shall be deemed to have fully and completely fulfilled their obligation. Therefore, the BUYER is responsible for any damage, harm, and expenses arising from late or non-receipt of the product.
4.16. The BUYER accepts, declares, and undertakes that the invoice and delivery addresses and other information provided under this Agreement are complete and accurate. The SELLER shall not be held responsible in any way for errors and/or deficiencies in the address provided by the BUYER, the BUYER not being at the address provided at the time of delivery, the absence of a person who can receive the product(s) at that address, persons at that address refusing to receive the product(s), and similar situations. In case delivery cannot be realized as described above, the BUYER has the right to request re-delivery to be paid by themselves.
4.17. If the product(s) are found to be defective at the time of delivery, the product(s) will be returned by the SELLER in the manner they were shipped and replaced with new ones within 14 days following this date without requesting additional shipping costs from the BUYER.
4.18. If the product(s) are found to be defective after the time of delivery, the BUYER notifies the SELLER in writing or verbally through customer service. Following this notification, the product(s) will be transported by the cargo company to be directed by the SELLER, and these received product(s) will be evaluated by the SELLER. If it is determined that the product(s) are defective, the product(s) subject to the notification will be replaced with new ones within 30 business days following the date of receipt by the SELLER without requesting additional shipping costs. Otherwise, the product(s) will be returned to the BUYER.
4.19. The BUYER accepts, declares, and undertakes that they have read and become informed about the preliminary information on the website regarding the basic characteristics of the product(s) subject to the Agreement, the sales price including VAT, the validity period of all commitments of the SELLER including the price, the payment method and delivery; the right of withdrawal and how to use it, the cost if there is a cost to be borne by the BUYER, the delivery and performance periods of the product(s) subject to the Agreement, the SELLER's clear address, telephone, and other access information to which the BUYER can convey their requests and complaints, that applications regarding complaints and objections can be made to the consumer arbitration committee or consumer court in the place where the BUYER purchased the goods or services or where their residence is located within the monetary limits determined by the Ministry of Customs and Trade, and has provided the necessary confirmation electronically.
4.20. The BUYER accepts, declares, and undertakes that persons under 18 years of age cannot shop from the website, even if products for children are offered for sale, that the SELLER shall not be held responsible in any way for damages suffered by third parties due to orders placed in violation of this rule. The SELLER has the right to cancel the placed order and terminate the Agreement if they determine that this article has been violated.
4.21. The SELLER reserves the right to freeze or cancel the order if they determine that the information provided by the BUYER does not correspond to reality. In such a case, if the SELLER cannot reach the BUYER through the telephone, email, or delivery address provided by the BUYER, they freeze the processing of the order for 5 (five) days. The BUYER is expected to contact the SELLER regarding the matter during this period. If the BUYER does not contact the SELLER within this period, the order will be canceled. In case of order cancellation, any payments made by the BUYER will be refunded within 14 (fourteen) days. For payments made by credit card, the refund will be made to the credit card used for payment. It is sufficient for the SELLER to process the refund within this period, and the SELLER cannot be held responsible for the reflection process by the bank.
4.22. The SELLER reserves the right to cancel purchases that exceed the BUYER's needs from the same product through the Website. If purchases exceeding the BUYER's needs, which are wholesale in nature, exceed 2 (two) units of product purchased, the SELLER reserves the right to either cancel the entire order or ensure the delivery of only 2 (two) units, which they accept as the retail purchase limit.