As Gasell Group, we are proud to state that Gasell Flexsit is our establishment. Our company is built on the solid foundations of our former company and continues to provide the best service to our customers by combining our deep-rooted past in the furniture sector with our modern approach today.

Since 1980, we have been combining our accumulated experience with our innovative design understanding and quality production processes, offering a wide product range from office furniture to home furniture. With our customer satisfaction-oriented approach, we hold a leading position in the sector.

Our mission is to make living spaces more functional, aesthetic, and comfortable by providing high-quality products and services to our customers. We develop environmentally conscious solutions with a sustainable production approach.

Our vision is to establish a strong position in the international market as one of Turkey's leading brands in the furniture sector and to set the standards for customer satisfaction in the industry.

Our company exports to more than 40 countries, primarily in Europe, Africa, Central Asia, and the Arabian Peninsula. We have sales points in major cities throughout Turkey, especially in Istanbul, Ankara, and Izmir.

Additionally, we serve throughout Turkey via our online platform shop.gasell.com.

As a member, you can benefit from many privileges on our platform:

• Early access to special discounts and campaigns
• Opportunity to shop at member prices
• Track your order history
• List your favorite products
• Fast and secure payment options
• Personalized product recommendations
• Priority customer service

Unfortunately, you need to become a member to shop on our website. This is necessary both to ensure your security and to provide you with better service.

The membership process is very simple and fast. You can become a member in just a few minutes by entering your email address and a few basic details.

If you have forgotten your password, you can start the password reset process by clicking the "Forgot Password" link:

1. Click on the "Forgot Password" link on the login page
2. Enter your registered email address
3. Click on the password reset link sent to your email
4. Set and confirm your new password

If you don't receive the email, remember to check your spam folder or contact our customer service.

In Istanbul, shipping/assembly fees are included in the prices and are offered free of charge. For areas outside Istanbul, the shipping cost may vary depending on the order amount and region.

Assembly service is free only within Istanbul city limits, and our experienced assembly team professionally installs your product by appointment.

Shipping and assembly costs are clearly shown to you on the cart page before placing your order.

Yes, you can pick up your order from our store yourself. You can choose this option by checking the "Pick Up from Store" option when placing your order.

Store pickup advantages:

• Save on shipping costs
• Receive your product faster
• Opportunity to inspect your product before pickup

You will be informed by SMS when your order is ready.

Online sales generally offer more advantageous prices compared to physical stores. This is due to lower operating costs for online sales.

However, some special campaigns may be valid only in our stores or only on the online platform. You can visit both shop.gasell.com and our stores for the most current prices.

Additionally, you have a higher chance of benefiting from special discounts and campaigns with your online purchases.

When you want to change or cancel your order, you need to contact our customer service as soon as possible.

Actions based on order status:

• Being prepared status: Change or cancellation is possible
• Shipped status: Cancellation is not possible, can be returned after delivery
• Delivered status: Return is possible within 14 days

Contact: 0212 XXX XX XX or [email protected]

The warranty period is 2 years from the date specified on the invoice of our products. During this period, defects resulting from manufacturing errors are repaired free of charge.

Situations covered by warranty:

• Malfunctions due to manufacturing defects
• Problems caused by material quality
• Operational issues that occur during normal use

Situations not covered by warranty:

• Damage from misuse
• Damage from external factors
• Normal wear and tear

You can use methods such as credit card, bank transfer, or EFT. Payment methods we accept:

• All bank credit cards (Visa, MasterCard, American Express)
• Debit cards
• Bank transfer/EFT
• Installment payment options (with selected banks)

For your credit card payments, a payment infrastructure protected by SSL security certificate is used. Your card information is never stored or shared with third parties.

You can access your e-invoices by logging into your account from the "My Orders" section. In this section, you can:

• View all your past orders
• Download your invoices in PDF format
• Track your order status
• Initiate your return processes

Additionally, an invoice is sent to your email address after each order. Separate invoicing options are also available for our corporate customers.

Unfortunately, cash on delivery is not currently available.

Yes, you can make payment by bank transfer or EFT. When you choose this payment method:

1. Check the "Bank Transfer/EFT" option when placing your order
2. Your special order number and bank details will be sent to you by email
3. You need to make the payment within 3 business days
4. Be sure to write your order number in the description when making payment
5. Your order will start being prepared after payment is confirmed

Our bank details: Garanti Bank - Branch Code: XXX - Account No: XXXXXXXXXX

Our in-stock products are shipped within 7 business days at the latest. However, most of our products are prepared and delivered to cargo within 2-3 business days.

Delivery times:

• Istanbul: 1-2 days after shipping
• Major cities: 2-3 days after shipping
• Other cities: 3-5 days after shipping

A separate delivery time is specified for out-of-stock products and you will be informed in advance.

We offer free shipping and assembly service for your orders in Istanbul. This service works as follows:

Free Shipping:

• Valid within Istanbul city limits
• No minimum order amount
• Free delivery to apartment entrance

Free Assembly:

• Done by our professional assembly team
• Works with appointment system
• Necessary assembly materials are included
• Cleaning is done after assembly

For regions outside Istanbul, the shipping cost is shown on the cart page.

We also provide delivery on weekends. Details of our weekend delivery service:

• Service is provided on Saturdays during normal delivery hours (09:00-18:00)
• On Sundays, delivery is made in limited areas and by prior appointment
• No extra charge for weekend delivery
• Assembly service is also available on weekends

If you want weekend delivery, you can check the "Weekend Delivery" option when placing your order or contact our customer service to make an appointment.

You can return products within 14 days from the date you received them. The return process includes these steps:

1. Submit a return request: From your account or by calling customer service
2. Get return approval: Your request will be reviewed and responded to within 24 hours
3. Package the product: In its original packaging and complete
4. Send via cargo: With the return cargo code provided to you
5. Review process: Reviewed within 2-3 business days after the product reaches us
6. Refund: Approved returns are credited to your account within 3-5 business days

Return conditions: The product must be unused, undamaged, and in its original packaging.

1. Waiting Period: Refund processes usually take 3-5 business days. Start tracking the transaction after waiting this period.
2. Payment Method Check: The refund is made to your original payment method. If you paid by credit card, it will be refunded to your card; if by transfer/EFT, to your bank account.
3. Contact Your Bank: After the period has passed, check with your bank whether the refund has been processed.
4. Contact Customer Service: If the problem persists, contact us and provide your return transaction number.

We always prioritize customer satisfaction.

1. Take Photos: Take and save detailed photos of the damaged product and packaging.
2. Have a Report Written: If you notice damage during cargo delivery, have the cargo officer write a report.
3. Contact Customer Service: Contact us immediately and report the damage situation.
4. Exchange Process: Your damaged product will be replaced with a new one free of charge or a refund will be made.

In this case, you do not pay any return fee and all exchange costs, including damages not caused by us, are covered by us.