To start the return process, you must apply through the contact form on our website at [email protected] or by sending an email to www.shop.gasell.com with your order number. Phone conversations are not binding.
For the product to be returned, a period of fourteen (14) days must not have passed. This right begins after product delivery and our customers have the right to return the products they purchased without reason before fourteen (14) days have passed. The purchased product must be delivered without opening, tearing the packaging, and without using the product. In cases where the product has been used, return is absolutely not possible.
Products specified as custom-made based on your order (indicated on the product description page) cannot be returned as they are custom-produced for the individual.
Return requests cannot be accepted if the information belonging to the manufacturer or importer company on the product packages is damaged, the product box is damaged, tape is stuck on the product box, or the vacuum or gelatin packaging has been opened.
We kindly ask you to check the products before receiving them and if they arrive damaged, have the cargo officer prepare a damage report. We cannot provide return/exchange for damaged products without a damage report.
Except for the right of withdrawal and defective products, the shipping cost belongs to the buyer.
Within 14 days from the arrival of the products to us, the order amount will be transferred to your bank. For payments made by wire transfer, you need to provide your bank IBAN information. Payments made with credit cards are paid in one lump sum for single payments. In cases where installment payment is involved, the refund can be made within the framework of the current procedures of the banks.